Success story: AI for Call Center

Success story: AI for Call Center

Success Stories Success story: AI for Call Center Central Pacific Bank uses AI to improve customer experience and call center operations The Problem Central Pacific Bank (CPB) had a call center that customers turn to for answers about their banking needs, each unique....
Success story: Safe Travels

Success story: Safe Travels

Success Stories Success story: Safe Travels The State of Hawaii’s Office of Enterprise Technology Services and eWorld Enterprise Solutions collaborated to integrate a multi-layered approach using voice and chatbots. The Problem After an abrupt halt of travelers (due...