Overview Watch Video Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different options to make their help desk and call center operations more effective and efficient. The pandemic...
Overview Watch Video Hear inspiring stories from the Department of Commerce and Consumer Affairs and the Department of Hawaiian Home Lands as they share how they are implementing Salesforce and transforming their Departments. Paula and Dean shared how they began their...
Overview Watch Video Whether it’s inquiring about a strange charge on your bank statement or figuring out how soon your package will arrive, it’s pretty likely you’ve been helped by a chatbot in the past. With customer demands continually increasing, Chatbots is one...
Overview Gartner predicts that the business value created by AI will reach $3.9B in 2022. Understanding customers and being able to launch personalized campaigns for customers with relevant recommendations helps businesses bridge needs of their customers with their...
Overview Watch Video Research suggests that while most companies stress the importance of turning data into actionable insight, less than a quarter feel their company is successful at doing this. A large portion of our local businesses are not treating their own data...
