News, Success Story
The Problem Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum semper tempor dolor nec facilisis. Proin efficitur nibh dolor, pharetra imperdiet enim pharetra mattis. Proin mollis purus at orci malesuada, at porta magna aliquam. Pellentesque lacinia...
News, Success Story
The Problem Central Pacific Bank (CPB) had a call center that customers turn to for answers about their banking needs, each unique. Their outdated system had many challenges, including: Staffing instability and high turnover Lack of customer satisfaction metrics The...
News, Success Story
The Problem After an abrupt halt of travelers (due to COVID-19), it was time for Hawaii to welcome visitors again. In an effort to do so safely, a pre-travel testing program was established but with it, a few challenges arose. The call center that accepted...
News, Success Story
Watch Video The Problem Storm water runoff compromises Hawaii’s supply of fresh water. In an effort to preserve our supply of fresh water, Hawaii’s State legislature passed Act42 (HB 1325), which authorizes its counties to adopt a stormwater utility form of funding...
