Overview Watch Video Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different options to make their help desk and call center operations more effective and efficient. The pandemic...
Overview Watch Video Nearly 1.5 million travelers to Hawaii have used the Safe Travels Digital Platform since the pre-travel testing program began in October. Hear from the experts who collaborated on this effort that integrated a multi-layered approach using...
Overview Watch Video Hear inspiring stories from the Department of Commerce and Consumer Affairs and the Department of Hawaiian Home Lands as they share how they are implementing Salesforce and transforming their Departments. Paula and Dean shared how they began their...
Overview Watch Video Forbes named Jeff Smith one of the most experienced chief information officers in the world. “He led the technology functions of Ingersoll Rand, Allied Signal, Telstra, and IBM. At Suncorp, he rose above the role, beginning his tenure there as...
Overview Watch Video Are you receiving hundreds of emails a day and can’t keep up? Are you a Microsoft 365 user but don’t have time to figure out how to make the most of its features? Have you heard that Microsoft Teams is “just another messenging app?” If so, this...
